Features

Measurement

Challenge

There is a constant need to gather a substantial volume of performance and service quality data, analyse it meticulously, and derive comprehensive and meaningful metrics. Suppliers use diverse reporting styles and formats, necessitating meticulous data collection, review and monitoring.

Impact

Overlooking small issues can have significant impacts. Staying current and promptly determining essential measures is crucial. Tracking KPIs and their financial effects can be complex and time-consuming and, if not done properly, result in financial disadvantages and poor service provision.

Solution

Implement managedsuppliers! managedsuppliers ensures suppliers provide consistent and timely data inputs without data loss or the intensive resources required and that they are aligned with contractual obligations. This data is analysed and reported for formal approval.

Phases and Status Overview

Our solution gives you a clear view of SOWs in different phases and statuses. You can filter data (KPI fulfilment, volume usage, number of CRs, their impact, etc.) by suppliers, departments, or topics for specific insights.

Financial Insight

We also track financial data, helping you assess the value of your operations and projects. You can monitor key performance indicators (KPIs), volume usage and, therefore, budget usage to understand your performance and identify areas needing improvement.

Focused KPI Analysis

If specific KPIs, like the Net Promoter Score (NPS), aren’t meeting targets, our solution allows you to dig into the data to find areas needing attention.